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Structure Warranty Customer Support
Finish Warranty Disclaimer

Warranty Exclusions



WARRANTY EXCLUSIONS
Certain conditions below will not be under warranty
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Color variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.

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Due to color variations of product and/or samples. Urbanfloor™ is not responsible for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim and moldings.

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Gloss reduction is not considered surface wear Natural occurring wood characteristics such as variations in grain, color, mineral streaks, and knots, are not considered defects.
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Normal exposure to sunlight will bring about changes in the shading of any hardwood Moor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.
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Installations must be performed in accordance with all Urbanfloor™ installation instructions.
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It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. Urbanfloor™ accepts no responsibility for costs of product or labor when boards with visible defects have been installed.
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Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence, application of solvents, corrosives or other chemicals to the Flooring, color change, fading or damage due to exposure to the sun, excessive pivot and point-loads, spike-heeled shoes, unpadded furniture feet, water, damage from sand, pebbles or other abrasives or other unintended uses.
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Installation over radiant floor heating with a surface temperature in excess of 85° F.

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Insect infestation after shipment from the point of origin.
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Damage due to water and/or moisture including but not limited to damage resulting from broken or leaking pipes, wet mopping, or weather conditions or natural disasters, is excluded from Urbanfloor™ warranties.
 

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